FAQ's

At The Online Off Licence we always want our customers to leave our online store feeling satisfied with the products they have purchased and the service they have received.

Please find below some FAQ’s to assist our valued customers when purchasing from our store. Alternatively we are happy to offer any advice or assistance, so please feel free to email us at enquiries@theonlineofflicence.co.uk where our experienced and friendly staff are always pleased to help.

WHAT PRODUCTS ARE AVAILABLE?

At The Online Off Licence we offer a wide range of products from many of the most famous alcohol brands in the world and some specialist products sourced specifically for our site that you won't find in most high street off licences. Even if you don't see the item you are looking for on our site, please feel free to contact us, as the chances are we may have it or it can be ordered from one of our suppliers. Wine, Sprits, Beers and much more all available at the click of a mouse.

Are you a drinks producer that would like to see their range added to the list of products stocked by The Online Off Licence, then why not give us a call, or send us an e-mail via the contact us page!

WHAT LEVEL OF SERVICE CAN I EXPECT?

Well, we are bound to say excellent, in fact second to none!

HOW SAFE IS TO PAY BY CREDIT AND DEBIT CARD?

Obviously at The Online Off Licence we have taken every step possible to ensure that our customers can shop knowing that our site is 100% safe. We have teamed up with Sagepay and HSBC Merchant Services to offer a quick, efficient and secure checkout process that includes such technologies as 3D secure, Verified by Visa and 3rd man to validate and process customer transactions.

You may be asked for specific details during the checkout process such as delivery address, billing address, card expiry date etc please complete these accurately and be assured these are taken purely for validation/authorisation purposes and no details are kept on our files.

The Online Off Licence is also registered with the Information Commissioners Office and conforms to all the relevant legislation in respect of the Data Protection Act.

I HAVE SUBMITTED MY ORDER BUT WOULD LIKE TO CHANGE IT?

No problem, just contact as soon as possible by email at orders@theonlineofflicence.co.uk and let us know what you want changed or cancelled.

HOW CAN I ORDER WITHOUT USING THE CREDIT CARD PROCESSING SYSTEM?

Ordering from The Online Off Licence and paying by credit/debit card can ONLY be done via our website www.theonlineofflicence.co.uk

For security reasons we are unable to accept credit card orders over the telephone, however we will accept telephone orders for payment by cheques, postal orders and transfers to our holding account. If you do not wish to pay with a credit/debit card, please call us and we will taken your order from you and advise how your payment should be made. Unfortunately goods cannot be despatched, until clearance of your chosen method of payment has occurred

Should you have any more questions that have not been answered above please send us an e-mail and we will be only to happy to reply.

INTERNET SHOPPING MADE EASY!